Convenience

X
Xerox, 45, 139, 182, 235
Xoma, 219
Xstrata, 168
Y
Yahoo!, 4, 66, 67, 132, 144, 169, 327
Yamaha, 39
Yellow, 204
Yelp, 397
YMCA, 279
Yodlee, 114
Yoplait, 129
YouTube, 66, 67
Z
Zynga, 68
Organization and Product Index
509
Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
www.MyEbookNiche.eCrater.com

---

Subject Index
Page numbers in italics followed by “
f”
and “
t”
refer to figure, and table respectively.
A
absenteeism, 282
acceptance sampling, 478
accurate information, 365
achievement, need for, 298
achievement-oriented leader behavior, 339
administrative management, 13–14
administrative model, 111–112, 112
f
adverse impact, 228
advisory boards, 145
affective component, of attitude, 269, 271
affiliation, need for, 298–299
affirmative action, 228
Age Discrimination in Employment Act,
227
t
, 228
aggregate productivity, 479
agreeableness, 265
agrimation, 468
airline alliance, 187–188
alternative dispute resolution, 414
Americans with Disabilities Act, 227
t
, 228
application blank, 233–234
application growth, 209
f
, 210
application launch, 209
f
, 210
artificial intelligence (AI), 373–374
Art of War, The
(Sun Tzu), 11
assessment centers, 234
attitudes
affective component of, 271
defined, 269
individual behavior and, 269–271
work-related, 269–271
attribution, 273
audits, 440–441
authoritarianism, 267
authority, 167
automation, 466–467
avoidance, 304
B
background experiences, creativity and, 279–280
balance sheet, 440
barriers to communication, 379–381
individual, 379–380, 380
t
organizational, 380–381, 380
t
overcoming, 381
t
base salary, 314
BCG (Boston Consulting Group) matrix,
79–81, 81
f
behavioral aspects of decision making,
111–116, 112
f
administrative model, 111–112, 112
f
escalation of commitment and, 113–115
ethics and, 115–116
intuition and, 113
political forces and, 112–113
risk propensity and, 115
Behaviorally Anchored Rating Scale (BARS),
238, 239
f
behavioral management perspective, 14–17
defined, 14
Hawthorne studies and, 15–16
human relations movement and, 16–17, 16
t
organizational behavior and, 17
today, 17
behavioral norms, 405–407
conformity of, 406–407
defined, 405–406
generalization of, 406
variation of, 406
belongingness needs, 296, 296
f
benchmarking, 476–477
benefits, 243–244
“Big Five” personality traits, 264–266, 265
f
Blink
(Gladwell), 21
blog, 372
board of directors, 42
Boston Consulting Group (BCG) matrix,
79–81, 81
f
bounded rationality, 111
budgetary control.
See
budgets
budgets, 436–440
defined, 436
developing, 438–439, 438