People-focused knowledge management

Possessing Theoretical
Good abstract (theoretical) knowledge and
Lacking abstract knowledge and 
and Metaknowledge
metaknowledge —
metaknowledge —
Leads to ability to effective handling of
Leads to decision rigidity and inability to 
complex and novel situations.
handle complex and novel situations.
(Continued)

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138
P
eople
-F
ocused
K
no
wledge
M
ana
gement
Table 5-3
(Continued)
Examples of Conditions that Affect Decision-Making/Problem-Solving
Conditions
Positive Influences
Negative Influences
Knowing Implementation
Understanding potential implementation
By not understanding Implementation 
Constraints
constraints and other conditions that might
constraints —
inhibit implementation —
Decision Maker will unwittingly create and
Leads to action-options that will be easier to
select impractical action-options with 
implement.
undesirable results.
Access to Resources
Access to expert networks, communications, and
Lack of access to resources —
other resources —
Leads to limited ability to gather 
Leads to creation and selection of better action-
information, to obtain expert assistance, 
options, particularly for complex and novel
etc. and ultimately leads to ineffective 
situations.
action-options.
Action Space
Large Action Space —
Large or unconstrained Action Space —
Leads to very effective action-options that
Leads to creating and selecting action 
shortcut conventions, etc.
options beyond permissible boundaries.
Innovation Capability
Good Innovation Capability —
Limited Innovation Capability —
Leads to effective action-options by “thinking
Leads to action-options that are conventional, 
outside the box” and being willing to be
constrained, and repetition of past practices.
curious and innovate.