People-focused knowledge management

Knowledge Development. Knowledge is developed through
learning, innovation, creativity, and importation from outside.
Knowledge Acquisition. Knowledge is captured and retained for
use and further treatment.
Knowledge Refinement. Knowledge is organized, transformed,
or included in written material, knowledge bases, and so on to
make it available to be useful.
Knowledge Distribution and Deployment. Knowledge is dis-
tributed to points-of-action (PoAs) through education, training
– Apply –
Use and Leverage
Knowledge
to
Act Effectively
for Viability and
Success
Organize
and Transform
Knowledge
to
Make It Broadly
Available and
Embed It
Capture and
Store Knowledge
to
Reuse, Build,
and Leverage It
in Other Ways
Create
Knowledge:
Learn, Innovate,
and Research
by Using Prior
and Imported
Knowledge
Leveraging
Development
Acquisition
Refinement
Distribution &
Deployment
Deploy
Knowledge
to
People, Practices,
Technology,
Products, and
Services
Figure 3-12
Enterprise knowledge development evolution cycle. Copyright © 1995 
Knowledge Research Institute, Inc. Reproduced with permission.
ch03.qxd 5/3/04 2:35 PM Page 92

---

Actions Are Initiated by Knowledgeable People
93
programs, automated knowledge-based systems, expert net-
works, to name a few — to people, practices, embedded in tech-
nology and procedures, etc.