People-focused knowledge management

Situation
Facts-Objectives
Options for
decision
and
innovation
Representation
of future
outcomes
Activation of
Enterprise
Systems &
Procedures,
Management
& Operational
Practices, etc.
Reference Model
Library
Structural IC Assets
to Deal with
Routine Matters
Decision
Structural IC Assets, e.g.,
Systems & Procedures
Knowledge Mentality and
Culture to Deal with
Non-Routine Challenges
Attention-Requiring
Management or
Project Team Activities
Routine and Automatized
Enterprise Responses by
Automation or Rank and File
Figure 6-2
In the abstract, enterprise Decision-Making is similar to that of the personal
domain. Simple work may be automated or tackled with routine procedures by
rank-and-file. Unfamiliar or more complex work needs problem solving, often by
project teams. Copyright © 1997 Knowledge Research Institute, Inc. and Karl M.
Wiig. Reproduced with permission.
ch06.qxd 5/3/04 2:34 PM Page 162

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Enterprise Situation-Handling
163
regardless of the degree of delegation, the activities must be moni-
tored to some extent to ascertain that they are sufficiently well
aligned to the enterprise intents and strategy and the particular needs
of the context.
Tables 6-1, 6-2, and 6-3 provide three case examples of aggregated
activities within the four primary situation-handling tasks. These
Table 6-1
Simplified example of situation-handing activities in fixing equipment failure.
Situation-Handling Activities
Monitoring