Eight things this book will help you achieve get out of a mental rut, think new thoughts, acquire new visions, discover new ambitions



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(Revised) Dale Carnegie - How to win friends and influence people-Simon and Schuster (1981)

order to be issued.
When Ian Macdonald of Johannesburg, South Africa,
the general manager of a small manufacturing plant specializing
in precision machine parts, had the opportunity
to accept a very large order, he was convinced that he
would not meet the promised delivery date. The work
already scheduled in the shop and the short completion
time needed for this order made it seem impossible for
him to accept the order.
Instead of pushing his people to accelerate their work
and rush the order through, he called everybody together,
explained the situation to them, and told them
how much it would mean to the company and to them if
they could make it possible to produce the order on
time. Then he started asking questions:
“Is there anything we can do to handle this order?”
“Can anyone think of different ways to process it
through the shop that will make it possible to take the
order?”
“Is there any way to adjust our hours or personnel
assignments that would help?”
The employees came up with many ideas and insisted


that he take the order. They approached it with a “We
can do it” attitude, and the order was accepted, produced
and delivered on time.
An effective leader will use . . .
PRINCIPLE 4
Ask questions instead of giving direct
orders.


5
LET THE OTHER PERSON SAVE
FACE
Years ago the General Electric Company was faced with
the delicate task of removing Charles Steinmetz from
the head of a department. Steinmetz, a genius of the first

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