Hp laserJet Pro M402, M403 User Guide enww

6 Solve problems ............................................................................................................................................ 69
Customer support ................................................................................................................................................ 70
Restore the factory-set defaults ......................................................................................................................... 71
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ......................... 72
Change the “Very Low” settings ....................................................................................................... 72
Order supplies ................................................................................................................................... 72
Printer does not pick up paper or misfeeds ........................................................................................................ 73
Introduction ....................................................................................................................................... 73
The printer does not pick up paper ................................................................................................... 73
The printer picks up multiple sheets of paper .................................................................................. 75
Clear paper jams .................................................................................................................................................. 79
Introduction ....................................................................................................................................... 79
Experiencing frequent or recurring paper jams? .............................................................................. 79
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Jam locations ..................................................................................................................................... 80
Clear paper jams in Tray 1 ................................................................................................................. 81
Clear paper jams in Tray 2 ................................................................................................................. 82
Clear paper jams in Tray 3 ................................................................................................................. 86
Clear paper jams in the fuser ............................................................................................................ 89
Clear paper jams in the output bin .................................................................................................... 93
Clear paper jams in the duplexer ...................................................................................................... 95
Improve print quality ........................................................................................................................................... 97
Introduction ....................................................................................................................................... 97
Print from a different software program .......................................................................................... 97
Check the paper-type setting for the print job ................................................................................. 97
Check the paper type setting (Windows) ........................................................................ 97
Check the paper type setting (OS X) ............................................................................... 97
Check the toner-cartridge status ...................................................................................................... 98
Clean the printer ................................................................................................................................ 99
Print a cleaning page ...................................................................................................... 99
Visually inspect the toner cartridge .................................................................................................. 99
Check paper and the printing environment ...................................................................................... 99
Step one: Use paper that meets HP specifications ........................................................ 99
Step two: Check the environment ................................................................................ 100
Step three: Set the individual tray alignment .............................................................. 100
Check the EconoMode settings ....................................................................................................... 101
Try a different print driver ............................................................................................................... 101
Solve wired network problems .......................................................................................................................... 103
Introduction ..................................................................................................................................... 103
Poor physical connection ................................................................................................................ 103
The computer is using the incorrect IP address for the printer ...................................................... 103
The computer is unable to communicate with the printer ............................................................. 103
The printer is using incorrect link and duplex settings for the network ........................................ 104
New software programs might be causing compatibility problems .............................................. 104
The computer or workstation might be set up incorrectly ............................................................. 104
The printer is disabled, or other network settings are incorrect ................................................... 104
Solve wireless network problems (wireless models only) ................................................................................ 105
Introduction ..................................................................................................................................... 105
Wireless connectivity checklist ....................................................................................................... 105
The printer does not print after the wireless configuration completes ......................................... 106
The printer does not print, and the computer has a third-party firewall installed ....................... 106
The wireless connection does not work after moving the wireless router or printer .................... 106
Cannot connect more computers to the wireless printer ............................................................... 106
The wireless printer loses communication when connected to a VPN .......................................... 107
The network does not appear in the wireless networks list .......................................................... 107
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The wireless network is not functioning ........................................................................................ 107
Perform a wireless network diagnostic test ................................................................................... 107
Reduce interference on a wireless network ................................................................................... 108