Suggested answers
1 Examples include international trade negotiations such as the GATT (General
Agreement on Tariffs and Trade) or environmental negotiations such as the Kyoto
Protocol on climate change.
2 Interests are what each party wants. Interests may be conflicting (e.g. party A wants
a low price, while party B wants a high price) or common (e.g. both parties want to
minimise the amount of money they will have to pay to a third party, such as the
government in taxes). The purpose of the negotiation is the reason the negotiation
is taking place. In most situations, the shared purpose is to reach an agreement.
However, sometimes one or both parties may have a different purpose (e.g. party A
is negotiating with party B, but really wants a deal with party C instead. For A, the
purpose of the negotiation with B may simply to allow A to negotiate from a stronger
position with party C).
3 It is good for both sides.
4 No part of the agreement is too bad for either side.
5 Both sides are able to fulfil their promises.
3
Trainees work alone to complete the flowchart. Make sure they know to complete the middle
column first, as these define the stages themselves. The outer columns give examples of the
activities that happen during those stages. They check their answers in pairs before feeding
back to the class.
Language notes
• If you build rapport
/ræˈpɔː(r)/
with somebody, you get to know and develop a good
relationship with him/her.
• There is an important distinction between positions and interests. Interests define
what you really want and why you want it (e.g. we really want to enter this market, so
we are prepared to accept a low price if necessary), while positions are what you say
you want or will accept, in order to get a better deal. A key skill in a negotiation is to
identify the other party’s interests. Some negotiators believe it is better to be open and
honest about your interests, while others believe they are in a stronger position if they
keep their true interests secret. The issue of positions and interests is explored fully in
Module 6A.
• If you probe, you ask questions to get very specific information or a deeper
understanding of a situation.
• The verb to clarify has two meanings: to provide clarification or to ask for clarification.
In the flowchart, clarify has this second meaning.
• A concession is something you give to the other side in a negotiation, e.g. you accept
their demand for a 5-year guarantee. An important principle in negotiations is that
you should always trade concessions (e.g. we can provide that guarantee in exchange
for a more flexible delivery schedule), and never simply make concessions in isolation.
See Module 7A for more on trading concessions.
• A time-out is a break from a negotiation, when the parties can discuss an idea
among themselves or simply calm down if the negotiation is getting too emotional.
See Module 9B for more on the importance of time-outs.
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