Deployment of Telework in European Public Administrations



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Telework PubAdm 1999

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Deployment of Telework in European Public Administrations: An Overview
Monitoring of the
Telework Project
Training for
Teleworkers
Training for
Managers
12
2
9
4
6
7
0
2
4
6
8
10
12
Monitoring of the
Telework Project
Training for
Teleworkers
Training for
Managers
yes
no
75
Only one of the administrations provided us with a full document (see Appendix), in all other cases we must
rely on the items as listed by the interviewees.
76
BPU (1997), p. 63/64.


3.11. Obstacles:*
In particular, alternating and homebased teleworkers must deal with new communication orders
and spaces: lack of visible control of work performance, increased autonomy and demand of self-
discipline, less face-to-face communication with colleagues and seniors, new strategies for the
distribution and timing of information, the merging of the spheres of production and reproduction.
Training deficits are likely to correspond with one of the major problems identified: the
psychological dimension of telework (36.4 %). 
This goes hand in hand with another problem. One third of our interviewees identified ‘Current
career configurations’ as a hindering factor which can refer to a variety of aspects. Mutual
perception of accuracy and presence of work performance in European cultures is linked to
physical presence and face-to-face interaction. Teleworkers might not be able to realise job
openings and advancement opportunities and have less access to the kind of informal training that
workers acquire in contact with their colleagues at work. Especially teleworkers with low skill and
low status ‘cool jobs’ (i.e. simple data entry as practised in 15% of our cases) deliver work with
low impact on following communication. In the early phase of one of the pilots, part-time workers
were formally excluded from teleworking.
For the same proportion of interviewees problems with technology create major obstacles: lack of
bandwidth and reliability for transmission, the need to harmonise different software applications
within the institution, problems in sharing mainframes and inappropriate hypertext solutions for
specific tasks.
67

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