Kenneth C. Laudon,Jane P. Laudon Management Information System 12th Edition pdf

partner relationship management (PRM), 351

passive RFID tags, 280

passwords, 313

patch management, 303

patches (for software), 303, 304

patents, 140

payment systems

electronic payments systems, 393

micropayment systems, 388

online bill payment, 98

PayPal, 97

payroll processing, transaction processing

systems (TPS) for, 46

PDP-11, 168

peer-to-peer networks (P2P networks), 254, 295

Pegasystems BPM workflow software, 494

PeopleSoft Enterprise (Oracle), 163

personal-area networks. 

See

PANs

personal computers (PCs). 

See

computers

personal information, privacy of, 127, 155, 390

personalization, 376, 378, 392, 393, 394, 395

PERT charts, 543, 545

pharming, 301

phased approach, business process redesign,

500–501

phishing, 301

phones. 

See

cell phones; iPhone; telephone

networks; telephone systems

PhotoBucket, 121, 383

physical view, 212

pilot study, business process redesign, 500

piracy, 262–263

pirated software, 141

pivot tables, 472, 473

pizza chains, 52

Pizza Tracker (software), 52

PKI. 

See

public key infrastructure

planning

business continuity planning, 311–312

capacity planning, 194

demand planning, 344

disaster recovery planning, 310–312

e-commerce Web site, 401–402

EPR systems, 51, 53, 337

information systems, 95

supply chain planning systems, 342, 344

Platform for Privacy Preferences. 

See

P3P

platforms, 21, 166

computer hardware platforms, 175–177,

181

enterprise systems, 360–361, 364

international information systems, 577

management and, 194–196

P3P, 137–138, 139

service platforms, 360–361, 364

wireless platforms, 248

See also 

information technology (IT)

infrastructure; mobile digital platforms

podcasting, 383

Point-to-Point Tunneling Protocol. 

See

PPTP

policies and procedures, 194

portals, 50, 382, 445

Porter's competitive forces model, 95–96, 102,

109, 115, 196–197

portfolio analysis, information systems,

534–535

Post Sales Order Management System (OMS),

22

postimplementation audit, 501

postindustrial organizations, 92

power consumption, 185, 186

power grids, 36–38

power management software, 186

power-saving processors, 185, 200

Power Usage3 Effectiveness, 186

PowerMeter (Google), 37

PPTP (Point-to-Point Tunneling Protocol), 268

prediction markets, 392

predictive analytics, 226, 466–467

predictive modeling, 462

price discrimination, 377

price transparency, 377

pricing profile, 453

primary activities, business value chain model,

101

primary key, 214

privacy, 155

behavioral targeting, 121, 133, 136,

392–393

chief privacy officer (CPO), 69

defined, 131

I 14

Index

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electronic surveillance of employee

Internet activity, 134, 264, 266–267

European legislation, 134

Facebook, 390–391

Internet and, 131–138

nonobvious relationship awareness

(NORA), 128

of personal information, 127, 390

U.S. legislation, 122, 132–133

Web tracking, 127, 134, 137, 390, 393

Privacy Act of 1974!, 132

private cloud, 183–184

private exchange, 397

private industrial networks, 397, 407

PRM.