1.2 Structure of the report
4.
The structure of the report:
•
begins by introducing the CA process and provides the background of the Office of Ombudsman and
the context of the CA;
•
analyses the results of the CA process for the Office of Ombudsman, according to the 18 key capacity
issues identified by the Ombudsman and staff of Office of Ombudsman;
•
proposes a number of actions for the CD aimed at enhancing the operational effectiveness of the
NHRI;
•
annexes provide additional materials and information on the Office of Ombudsman and the CA
process and the detailed results of the questionnaire about the core capacity issues.
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