The standard for project management

See also 

Quality checklists

Checklist analysis, 700

Checksheets, 302, 700

Claim, 700

Claims administration, 498, 701

Closed procurements, 499

Close Project or Phase process, 121–128, 634–635

definition, 701

inputs, 124–126

outputs, 127–128

overview, 121–123

tools and techniques, 126–127

Closing Process Group, 23, 633–635

definition, 701

inputs and outputs, 634

overview of, 633

Code of accounts, 701

Code of Ethics and Professional Conduct,

 3

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Part 3 - Index

Collaboration

benefits of, 311–312

social computing and, 364

Collect Requirements process, 138–149, 568–569

definition, 701

inputs, 140–141

outputs, 147–149

overview, 138–140

tools and techniques, 142–147

Colocated teams, 340

Colocation, 340, 343, 701

Communication. 

See also 

Control Communications 

process; Organizational communication requirements; 

Plan Communications Management; Project 

Communications Management

5 Cs of written, 361, 362–363

channels, 45, 209, 368, 370, 383, 391, 519, 526, 533

conversation, 145, 527

correspondence, 388, 496, 499

cross-cultural, 373

informal, 341

interactive, 374

language and, 365

leadership and, 61

mass, 374

nonverbal, 384

project, 92, 124, 387, 390, 532

skills, 363, 384, 527, 534

social computing and, 364, 373

successful, two parts of, 362

Communication artifacts and methods, 375

Communication competence, 363

Communication methods, 374–375, 383, 701

artifacts and, 375

Communication models, 371–373, 701

cross-cultural communication, 373

sample interactive, 371

Communication planning, 333. 

See also 

Plan 

Communications process; Project Communications 

Management

Communication requirements analysis, 369–370, 701

Communications management, techniques and 

approaches, 381

Communications management plan, 87, 377

approaches and, 374

communication forms and, 374

definition, 701

as input, 381, 390, 484, 509, 518, 525, 532

as output, 377, 387, 393, 490, 529, 535

Communications technology, 365

Communication styles, 373

Communication styles assessment, 375, 701

Communication technologies, 340, 370, 383, 506, 701. 

See also 

E-mail; Web conferencing

choice of, factors in, 370–371

tailoring considerations, 506

Competence, 319

Competencies

leadership skills, 60–63

leadership styles and, 65

management and, 64

overview, 56–57

personality and, 66

strategic and business management skills, 58–60

technical project management skills, 58

Complexity

integration and, 68

procurement and, 465

project, 400

Compliance

controlling PMOs and, 48

tailoring considerations and, 276

Computer software. 

See 

Scheduling software; Software

Conduct Procurements process, 482–491, 608–609

definition, 701

inputs, 484–486

outputs, 488–491

overview, 482–483

tools and techniques, 487–488

Confidentiality

information and, 101, 102, 383

policies, 40

sensitivity and, 371

trust and, 282, 414, 422, 433, 442

Configuration control, 115, 118

Configuration items, change control and, 118

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Configuration management plan, 88, 116, 169, 701

as input, 484

Configuration management systems, 41, 701

Configuration verification and audit, 118

Conflict management, 61, 80, 86, 341, 348–349, 386, 527

Conformance.