For this unit Refers to Student’s Book pages Writing headlines

 Suggested answers
Interviewers need to be able to ask questions properly, both those prepared before 
the interview and spontaneous follow-up questions, for example for clarification of 
detail; to understand spoken English, and be able to deal with misunderstandings, 
for example by asking for repetition or requesting that the interviewee speaks 
slowly; to know how to interrupt effectively, for example to move the interview 
forward, or to check information; to be skilled in small talk to put the interviewee  
at ease; to be able to write notes quickly while listening. 
  6  a