2020
Annual Report
33
world to set talent standards, build talent alliances,
and demonstrate the value of talent. Together, we are
building an open and favorable ICT talent ecosystem
that thrives on shared success.
We have continuously optimized our certification
system, which currently offers two types of
certification: ICT Infrastructure and Cloud Service &
Platform. By the end of 2020, more than 400,000
engineers had received a Huawei Certification, with
over 13,000 of them receiving the Huawei Certified
ICT Expert (HCIE) certification. These engineers
are a valuable resource pool to support industry
digitalization worldwide.
In February 2020,
we launched the Huawei ICT
Academy Program 2.0, through which we will
provide incentives worth US$50 million to Huawei
ICT Academies, helping them deliver online courses,
provide online training, perform online experiments,
and award online certifications. Through this program,
we aim to work with universities worldwide and
develop 2 million ICT professionals over the next five
years. Ultimately, we aim to build a flourishing talent
ecosystem and drive the ICT industry forward.
In the face of the COVID-19 pandemic,
we launched
the Learn ON Program, offering more than 300
courses and MOOC resources for free, providing 57
online open lectures, organizing more than 700 classes,
and organizing 175 Train the Trainer (TTT) sessions.
This helped ensure continuous online learning during
the closure of schools and universities. The 5th Huawei
ICT Competition attracted more than 150,000 students
from over 2,000 universities across 83 countries and
regions, promoting digital skills and fulfilling corporate
social responsibilities.
Providing Consistent, High-quality Services to
Customers
During 2020, the pandemic brought unprecedented
challenges to global ICT expansion and O&M.
Huawei responded quickly by actively innovating its
service models and collaborating with over 5,400
service and operation partners to provide emergency
services to customers across the globe.
These services
include proactive support, network planning, design,
commissioning, optimization, and O&M, as well as
collaborative implementation services for partners.
These services aim to prevent service interruptions,
network outages, customer experience deterioration,
and network construction delays.
In 2020, we provided consistent, high-quality services
to more than 50,000 customers worldwide, improving
their O&M efficiency and system availability. We
completed more than 130,000 projects,
including over
600 key projects, and supported the secure and stable
operation of more than 500 key customer networks.
We have continuously increased our investments
in services to facilitate industry digitalization, and
developed three service platforms: ServiceTurbo Cloud
tool, the Intelligent Maintenance and Operation
Center (IMOC) for unified O&M, and the Integrated
Operations Control Center (IOCC) for operations
support. These platforms enhance service automation
and intelligence, providing industry customers with
services throughout
the solution lifecycle, including
consulting, design, deployment, and O&M support.
In addition, we have shared our years of hands-on
experience in digital transformation with more than
300 customers, provided consulting and top-level
planning services for their digital architecture, and
helped these customers implement the architecture in
order to go digital faster.
Connectivity
We are entering the intelligent world at full speed,
and the digital transformation of industries is reaching
a new stage of intelligent upgrade. Connectivity is
permeating
all scenarios of our lives, homes, and
industries. Instead of just providing best-effort services,
connectivity is evolving to deliver differentiated and
deterministic services. Bandwidth is growing from
hundreds of megabits per second to gigabits per
second over any medium, and manual network O&M
is being replaced by hyper-automated models.
In response to these trends, Huawei has developed
the concept of intelligent connectivity. As the
trunk of Intelligent Twins, intelligent connectivity is
characterized by ubiquitous gigabit,
deterministic
experience, and hyper-automation.
Promoting Unified Global Standards, Increasing
Investment in Basic Technologies, and Building
All-scenario Intelligent Connectivity Solutions
Standardization, openness, and interoperability are
the foundation of sustainable development in the
connectivity industry. Huawei is committed to working
with all industry stakeholders to push for unified
global standards based on the work of standards
organizations.
Huawei’s Autonomous Driving Network (ADN) provides
intelligent, open, and agile connectivity. We are leading
innovation in future-oriented network technologies
