Fundamentals of Management, 8th ed

manager

Someone whose

primary

responsibility is to

carry out the

management

process

efficient

Using resources

wisely in a cost-

effective way

effective

Making the right

decisions and

successfully

implementing them

4

Part 1: An Introduction to Management

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of lower-level managers.

6

Jason Hernandez, a regional manager at Starbucks responsible

for the firm’s operations in three eastern states, is a middle manager.

First-line managers supervise and coordinate the activities of operating employees.

Common titles for first-line managers are supervisor, coordinator, and office manager.

Positions like these are often the first held by employees who enter management from

the ranks of operating personnel. Wayne Maxwell and Jenny Wagner, managers of Star-

bucks coffee shops in Texas, are first-line managers. They oversee the day-to-day opera-

tions of their respective stores, hire operating employees to staff them, and handle other

routine administrative duties required of them by the parent corporation. In contrast to

top and middle managers, first-line managers typically spend a large proportion of their

time supervising the work of their subordinates.