Fundamentals of Management, 8th ed


Summary of Learning Outcomes and Key Points 316



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Summary of Learning Outcomes and Key Points 316

Discussion Questions 317

Building Effective Interpersonal and Communication Skills 318

Building Effective Decision-Making Skills 318

Skills Self-Assessment Instrument 319

Experiential Exercise 319

Management at Work 321

You Make the Call: Motivating the Whole Person 323

Endnotes 323

C H A P T E R 1 1

Leadership and Influence Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326

The Nature of Leadership 328

The Meaning of Leadership

329

Leadership and Management



329

Leadership and Power

329

Legitimate Power,

329 • Reward Power,

330 • Coercive Power,

331 • Referent

Power,

331 • Expert Power,

331

Generic Approaches to Leadership 331

Leadership Traits

331

Leadership Behaviors



332

Michigan Studies,

332 • Ohio State Studies,

332 • Managerial Grid,

333

Situational Approaches to Leadership 334

Contents

xv

Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.




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