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9. Approach to Social Media
Your approach to social media activity will depend on numerous factors, including the type of
your business, as well as the goals you want to achieve. However, since we tend to provide
some general instructions within this e-book, we will share some common approaches to social
media, regardless of the business and type of activity. These suggestions are more general ideas
and tips on how to behave on social media as a presenter and a representative of a company.
Be consistent
One of the most important things in your activity on social media is consistency. Although it
might be difficult to stay on schedule and keep up with social media every single day, especially
when you have so many other tasks, you should try to post at least once a day or once in a
couple of days. This will help your audience keep up with you on a regular basis. In addition,
you will avoid your social media account seem neglected. Keeping up with this regular routine
will have positive impact on your social media presence in general, as you will be in frequent
contact with your audience, be informed about the changes and new opportunities on the
market, etc.
Being consistent is also important when it comes implementing social media strategy. You
should not change your approach frequently as this might seem disorganized and
unprofessional. In addition, you have to be consistent in the way you address your target
audience, as this is something they are used to, something they expect. You should also have
this fact in mind when you are about to introduce drastic changes to your social media activity
or the strategy you are using.
Be social
Since social media is all about interaction and being social, you need to be able to establish
good communication with other social media users, regardless if those are your social media
followers, your colleges, or competitors. In all of these cases, the approach to social media
should include social factor and engagement from your part first.
Even though there are lots of tools that help you with automated posting on social media in
order to be consistent and post regularly, these are useless when it comes to social factor, as
you need to be present in person in order to communicate with other users, to address them
personally, to respond and help. You must not forget that behind each account there is a
person, a person who needs help or advice, a person who will want to praise your product or
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point out to its flaws. In any case, you should try to establish effective communication, in order
to create a relationship with people online.
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