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To summarize, empathy is when you feel what another person feels (it can be good
or bad feelings). Sympathy is when you feel bad for another person’s sadness, or
when your thoughts/goals are in line with someone else’s.
employees / staff
Both of these words refer to people who work at a company – but staff is always
singular and uncountable – it describes the entire group of workers as one thing.
Employees is plural and countable – it describes the collection of individual
workers.
The entire staff was happy about the extra day off.
All the employees were happy about the extra day off.
Note that “staff” takes the singular verb was, and “employees” takes the plural verb
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