A01 chaf6542 06 se fm indd

655

entity 531, 655

environmental scanning and analysis 

43, 129, 655

e-procurement 298–9, 300

alternative models 312–13

B2B marketplaces 314–19

barriers and risks 310

costs, estimating 308–9

savings, impact of 308

defined 299–304

participants in 303–4

process of 301–2

types 302–3

dtrivers 304–7

benefits of 305–6

future of 319

implementation of 310–14

integration with suppliers 312–14

process flow analysis 301

e-procurement systems 300

e-purchasing 300

Erdem, T. 378

established users of internet 135

e-supply chain management (e-SCM)

benefits of 277, 279–80

global distribution, managing 289–90

goal-setting and performance 

standards 287–91

partnerships, managing 287–9

framework for 288

ethical hacker 588, 655

ethical standards in e-commerce 137, 

655

Euroffice 450

Euroffice (case study) 450

European Commission 138, 277

SCM and 277

European privacy law 146–7

European Union

e-commerce regulation 163–4

taxation in 156

Eurostat 132, 137, 138

Evans, P. 29, 55

event-driven process chain (EPC) 

model 529–31

execution in valuation of online start-

up companies 67–8

expert review 543, 655

explicit knowledge 502, 655

extended product 366, 655

external value chain 266, 270, 656

extranet 15, 656

extranet applications 109–12, 656

benefits 110–11

encouraging use of 112

extranets 15–17

Facebook business model (case study) 

8–12

failure

in digital business (case study) 

469–70

in digital business strategy 

implementation 232–4

of online start-up companies 68, 

70–3

fault taxonomy in CMS 616

Fawcett, S. 623, 624

feed-based data exchange platforms 83

Feinberg, R. 443

field 531, 656

filtering software 581, 656

financial resources in digital business 

strategy 197–8

The Financial Times 241

financing in valuation of online start-up 

companies 68

Firebox.com (case study) 72–3

firewall 575, 588

first-party cookies 147, 656

Fisher, A. 213–14

Fisher, M. 280–1

five competitive forces, internet’s 

impact on 200

Fjermestad, J. 364, 374

Fletcher, K. 141

flow process charts 525–6

Flurry 12

Fogg, B. 557, 559

form validation 605

Forrester, Research 420, 539, 545, 627

forward path analysis 639, 656

Frazier, G. 375

Fredriksson, A. 213–14

Freedom House 157

freedom-restrictive legislation 157

Friedman, L. 623, 624

FT.com (case study) 565–6

Furey, T. 623, 624

Gabbot, M. 378, 443

gaming platforms 85

Garino, J. 219

Gartner Group 167, 226, 455, 479

Gatarski, R. 319

Georgakoupoulos, D. 523

Ghosh, S. 351–2

Gibson, W. 165

Gladwell, M. 367

Global Data Synchronisation Network 

(GDSN) 285

globalisation 159, 160–1, 656

Godin, S. 146, 395, 448

Google 4

innovation at (case study) 121–2

keyword usage 339

on multiscreen usage 170

on ROPO 213

Smart Insights interview 599–601

Googlealert 150, 168

Googlescape 150

Gregory, K. 161–2, 264

Griffiths, P. 195, 238

Grimshaw, R. 566

Grossnickle, J. 132

Grove, A. 32

growth hacking 477–8, 656

Grube, Dr R. 317

The Guardian 201, 406, 566, 588

Gulati, R. 219

Gwyther, M. 67

hacking 586–8, 656

Hackman, J. 492

Hagel, J. 265, 422

Haji-Ioannou, S. 347–9

Halligan, B. 6, 7

Hallowell, R. 493

halo effect (media multiplier) 428

Hamill, J. 161–2, 264, 510

Hammer, M. 480

Hannon, N. 110

Hansen, M. 504, 506

Hanson, W. 639

hardware infrastructure, creating 92–3

Hasselbring, W. 94

Haven, B. 395

Hayes, J. 496, 499

Hayes, R. 273

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673

Index

Hedelin, P. 234–7

Hedin, M. 504

Hedstrom, C.A. 213

Henley Centre 161, 585

Herbert Smith (case study) 306

Heskett, J. 437

Hewson, Consulting Group 454

Hinchcliffe, D. 510

hip hop clothing (case study) 488

hit 629, 656

Hitt, L. 241

Hitwise 202

Hofacker, C. 562–3

Hoffman, D.L. 25, 359, 406, 560

Holdsworth, L. 568

Hortal, R. 180–4

Horton, S. 560

hosted solution of digital business 

systems 602, 656

hosting providers, selecting 102–3,