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앫 An ability to create an environment in which the parties may have
free and safe interactions;
앫 Communication skills (including special language skills, when mem-
bers of minority groups speaking a different language are often
involved);
앫 Active listening skills;
앫 Ability to manage and help people deal with emotional intensity;
앫 Ability to help parties say and hear difficult things;
앫 Ability to balance the interests/power of participants;
앫 Ability to express support and empathy.
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