Objectives of knowledge management

Regular/emergency transaction.
Apps – I look at regular events such as submit‑
ting an electricity meter reading or unpredictable ones such as registering a motor 
insurance claim as ideal candidates for a mobile app. Regularity breeds familiar‑
ity, and regular events can benefit from app characteristics such as local storage, 
transparent login, notifications and a permanent place on the user’s screen. These 
same characteristics, together with the reassurance of being completely contained 
on the device and not requiring uninterrupted Internet access, support the use of 
apps for functionality perceived as critical. HTML5 may make these distinctions 
technically irrelevant, but I expect customer behaviour will lag significantly so they 
will effectively apply for a long while yet.
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