Objectives of knowledge management

V
Content and
data layer
Web content for intranet, 
extranet and Internet sites,
customers’ data, transaction
data, clickstream data
Examples
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Part 1
Introduction
which are managed by commercial organisations. These high- speed links can be thought of 
as the motorways on the ‘information superhighway’, while the links provided from ISPs to 
consumers are equivalent to slow country roads.
Globally, many submarine cables form the backbone between countries, and these cables 
are susceptible to damage. For example, in January 2008 a ship’s anchor severed a cable in the 
Mediterranean, resulting in a dramatic slowdown in Internet access for people in India, Sri 
Lanka, Pakistan and the Middle East!
Management issues in creating a new customer- facing digital service 
In this section we consider some of the issues that managers introducing new services need 
to be aware of, including: 
● 
Domain name selection
● 
Selection of hosting services, including cloud providers
● 
Selection of additional SaaS (Soft ware as a Service) platforms.