SERVICE M ANAGEM ENT
•
analyse the different types of services
OBJECTIVES
•
use relative clauses properly
• practice writing a complaint letter
Skills to be practiced: listening, speaking, reading, writing.
STARTER
Focus students’ attention on the pictures. They give their ideas why
people and agencies need business cards and advertisements.
Possible answers: people and agencies use business cards and
advertisements to offer their goods and services, to appeal to customers
and to increase the number of their consumers.
Do'stlaringiz bilan baham: