Microsoft Word public offer agreement docx


Consideration of appeals, claims and disputes



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Consideration of appeals, claims and disputes 
11.1. The parties endeavor to settle all disputes by negotiation and correspondence. 
Claims from the Client are accepted for consideration only in the written form and no 
later than three calendar days from the date of the disputable situation occurrence. 
11.2. All appeals from the Client are considered to de official and regarded as appeals 
represented in the written form, provided that they are delivered by means of the 
Company’s site interface (in the 
Trader Room
) or via an e-mail to the addresses of the 
relevant Company’s services or by an ordinary mail. Appeals delivered via the programs of 


on-line communicators such as ICQ, support-chart and others are not considered to be 
written ones. 
11.3. The time for consideration the Client’s claims takes no longer than ten working days 
from the receipt of all necessary and sufficient data related to such claim and required for 
its settlement from the Client. 
11.4. The Company has the right not to consider a client’s complaint if there is a coarse 
language in the text of a complaint, the offensive character contents to the Company’s or 
its employees’ address, threats to defame the Company’s reputation in social nets or 
other public resources. 
11.5. The Company has the right unilaterally terminate the contractual agreements with a 
Client, fully or partially restraining a Client in utilizing the Company’s services, with 
immediate effect and without any obligatory Client notification, in case if the Company 
detects any objective and reasonable cause for this. The Company has the right not to 
state these reasons to a Client. 
11.6 In the event of disagreement caused by operations or a Client’s trading account 
state, the parties shall review a Client’s operations protocols according to the Company’s 
data.
(
name
)
(
date
)
For and on behalf of the 
client:
_________________________
Qulmurodov Azizjon Azim ogli
29.10.2022

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