Microsoft Word 2007 ichrie conference Proceedings Final-Final 06-06-07. doc

EFFECTS OF NON-VERBAL BEHAVIOR ON CUSTOMERS’ RECOVERY JUDGMENTS: A

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CONSUMERS ENVIRONMENTAL CONCERN IN THE L

EFFECTS OF NON-VERBAL BEHAVIOR ON CUSTOMERS’ RECOVERY JUDGMENTS: A
NEGLECTED ASPECT IN COMPLAINT HANDLING
...................................................................................519
Atila Yuksel ..........................................................................................................................................................519
Murat Hancer ........................................................................................................................................................519
Serhat Cengiz........................................................................................................................................................519

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