Microsoft Word 2007 ichrie conference Proceedings Final-Final 06-06-07. doc

 
DISCUSSION AND CONCLUSIONS 
The results of this exploratory study revealed that some significant differences do exist between part-time 
hotel employees and full-time hourly workers in their attitudes, behaviors and organizational commitment. One 
significant finding is that part-time employees performed or demonstrated more ‘voice’ behaviors than full-time 
employees did. This is a positive finding for hotel leaders in the management of part-time workers as voice is a 
critical employee behavior in the success of managing hotels and maintaining a competitive advantage within the 
industry. As front-line employees within the hotel industry are typically the main point of contact with the guest, the 
present study suggests that part-time employees are relating concerns, issues, problems and potential solutions to 
management for improvement. Interestingly, Stamper and Van Dyne (2003) found no significant differences in the 

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