Microsoft Word 2007 ichrie conference Proceedings Final-Final 06-06-07. doc

 
2007 Annual International CHRIE Conference & Exposition 
152
EVALUATING ATTITUDES, BEHAVIORS AND ORGANIZATIONAL COMMITMENT OF PART-TIME 
EMPLOYEES IN THE U.S. HOTEL INDUSTRY 
Misty M. Johanson 
Georgia State University 
Atlanta, Georgia, USA 
and 
Seonghee Cho 
University of Missouri, Columbia 
Columbia, Missouri, USA 
ABSTRACT 
This is an exploratory study designed to uncover whether part-time workers differ from full-time workers 
in their attitudes, behaviors and organizational commitment in the U.S. hotel industry. Uncovering this is essential 
for management in assessing how to achieve quality guest service and ensuring customer satisfaction. The results 
indicate that some significant differences do exist between part-time hotel employees and full-time workers in their 
attitudes, behaviors and organizational commitment. Recommendations on how to motivate part-time hotel 
employees to perform more appropriate behaviors and consequently contribute to the firms’ effectiveness are 
detailed. 
Key Words:
Part-time hotel employees, Organizational behavior, Organizational support, Employee motivation