Microsoft Word 2007 ichrie conference Proceedings Final-Final 06-06-07. doc

Sources of Data 
Six purposively selected food service companies, representative of large, medium and small scale 
operations in the formal sector in Metropolitan Manila, Philippines were chosen for the study. The six food service 
owners/managers/supervisors responsible for ensuring the safe delivery of food and the nineteen food handlers in the 
selected food service companies were valuable sources of data.
A survey of customers was conducted to determine importance attributed to food safety in customers’ 
choice of where to dine and their experiences of food safety in establishments they patronized 
.
A total of 166 
completed questionnaires were retrieved and the results of this survey constituted part of the work place factors in 
the study framework, since efforts of food service operators to upgrade and improve services are directed towards 
satisfying target clientele.