Microsoft Word 2007 ichrie conference Proceedings Final-Final 06-06-07. doc



Download 5,44 Mb.
Pdf ko'rish
bet937/1118
Sana31.01.2022
Hajmi5,44 Mb.
#419446
1   ...   933   934   935   936   937   938   939   940   ...   1118
Bog'liq
CONSUMERS ENVIRONMENTAL CONCERN IN THE L

Employee identification 
Many service organizations consist of working groups, in the form of work teams, departments and shift 
groups (Baker & Huyton, 2001; Lashley & Lee-Ross, 2003; Riley, 1996). These departments all have interrelated 
activities. Failing to understand, consider and proactively manage the linkages between departmental functions can 
often leave “broken chains and tribal warfare” (Gummesson, 1991, p. 65). This negative internal perception by 
employees can spill across the satisfaction mirror and negatively impact customer perceptions. 
Research by social and organizational psychologists suggests that, in order to understand perceptions and 
interactions in an organizational context, it is important to study how people define themselves in terms of group 
memberships (Haslam, 2004). Social psychologists are particularly interested in the way the psychological process 
of individuals are affected by organizational life. Mutual support among and between employees has been suggested 



Download 5,44 Mb.

Do'stlaringiz bilan baham:
1   ...   933   934   935   936   937   938   939   940   ...   1118




Ma'lumotlar bazasi mualliflik huquqi bilan himoyalangan ©hozir.org 2024
ma'muriyatiga murojaat qiling

kiriting | ro'yxatdan o'tish
    Bosh sahifa
юртда тантана
Боғда битган
Бугун юртда
Эшитганлар жилманглар
Эшитмадим деманглар
битган бодомлар
Yangiariq tumani
qitish marakazi
Raqamli texnologiyalar
ilishida muhokamadan
tasdiqqa tavsiya
tavsiya etilgan
iqtisodiyot kafedrasi
steiermarkischen landesregierung
asarlaringizni yuboring
o'zingizning asarlaringizni
Iltimos faqat
faqat o'zingizning
steierm rkischen
landesregierung fachabteilung
rkischen landesregierung
hamshira loyihasi
loyihasi mavsum
faolyatining oqibatlari
asosiy adabiyotlar
fakulteti ahborot
ahborot havfsizligi
havfsizligi kafedrasi
fanidan bo’yicha
fakulteti iqtisodiyot
boshqaruv fakulteti
chiqarishda boshqaruv
ishlab chiqarishda
iqtisodiyot fakultet
multiservis tarmoqlari
fanidan asosiy
Uzbek fanidan
mavzulari potok
asosidagi multiservis
'aliyyil a'ziym
billahil 'aliyyil
illaa billahil
quvvata illaa
falah' deganida
Kompyuter savodxonligi
bo’yicha mustaqil
'alal falah'
Hayya 'alal
'alas soloh
Hayya 'alas
mavsum boyicha


yuklab olish