Microsoft Word 2007 ichrie conference Proceedings Final-Final 06-06-07. doc



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CONSUMERS ENVIRONMENTAL CONCERN IN THE L

 
REFERENCES 
Ahuja, M., Gupta, B. and Raman, P. (2003). An empirical investigation of online consumer purchasing behavior. 
Communication of the ACM
, 46(12):145–151. 
Beldon, S., Morrison, A.M. and O’Leary, J. (2005). Online shopping motivations and pleasure travel products: a 
correspondence analysis. 
Tourism Management
, 26(4):561-570.
Bigne, J.E., Aldas-Manzano, J., Kuster, I. and Vila, N. (2002). The concept mapping approach in marketing: An 
application in the travel agencies sector. 
Qualitative Market Research
, 5(2):87-85. 
Bolton, R.N., Kannan, P.K. and Bramlett, M.D. (2000). Implications of loyalty program membership and service 
experiences for customer retention and value. 
Journal of Academy of Marketing Science

28(1):95-108. 
Boulding, W., Staelin, R., Kalra, A. and Zeithaml, V. (1993). A dynamic process model of service quality: from 
expectations to behavioral intentions. 
Journal of Marketing Research
, 30(2):7-27. 
Card, J., Chen, C.Y. and Cole, S.T. (2003). Online travel products shopping: differences between shoppers and 
nonshoppers. 
Journal of Travel Research
, 42(November):133-139. 
Degeratu, A.M., Rangaswamy, A., and Wu, J. (2000). Consumer choice behavior in online and traditional 
supermarkets: The effects of brand name, price and other search attributes. International Journal of 
Research in Marketing, 17(1): 55–78. 
Dowling, G.R. and Uncles, M. (1997). Do customer loyalty programs really work? 
Sloan Management Review,
38(4): 71-82. 
Grewal, D., Monroe, K. and Krishnan, R. (1998). The effects of price comparison advertising on buyers’ perceptions 
of acquisition value and transaction value. 
Journal of Marketing
, 62(2): 46-59. 
Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E., and Tatham, R.L. (2006). 
Multivariate Data Analysis 
(6th 
Edition): Prentice Hall. 
Heeler, R.M., Okechuku, Chike, & Reid, S (1971). Attribute importance: contrasting measurements, 
Journal of 
Marketing Research,
16(1): 60-63. 
Heung, V.C.S. (2003). Barriers to implementing E-commerce in the travel industry: a practical perspective. 
Hospitality Management, 22: 111-118. 



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