Microsoft Word 2007 ichrie conference Proceedings Final-Final 06-06-07. doc

 
LITERATURE REVIEW 
The 1980s marked an increase in calls for assessment of higher education in the United States due to perceptions 
that higher education was not preparing students for the workforce, concerns about accountability due to the 
significant increase in tuition costs at most institutions of higher education (IHEs) (Haworth and Conrad, 1997), 
state pressures to evaluate the effectiveness of specific programs (Ewell, 2002), and the attempt to apply the 
principles of Deming’s Total Quality Management and other Service Quality programs to higher education 
(Seymour, 1992).

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