Microsoft Word 2007 ichrie conference Proceedings Final-Final 06-06-07. doc

 
2007 Annual International CHRIE Conference & Exposition 
81
A SURVEY OF LODGING EXECUTIVES’ VIEWS ON INTERNSHIP COMPETENCIES 
 
Linsley T. DeVeau 
Lynn University, College of Hospitality Management 
Boca Raton, Fl, USA 
And 
Christine Kay 
Lynn University, College of Hospitality Management 
Boca Raton, Fl, USA 
 
ABSTRACT 
This study reports on lodging executives’ views regarding student internship competencies. Investigated 
are requisites for lodging internships and expected competency level of interns upon completion of those programs.
Reported by industry professionals is that students exiting effective internship programs will be skilled in 18 core 
essential competencies falling under Sandwith’s (1993) leadership, interpersonal, creative and technical domains.
Based on research results, the authors present five newly proposed internship prerequisites: 1) demonstrating 
professional appearance and poise, 2) portraying enthusiasm, 3) portraying work commitment, 4) listening skills and 
5) oral communication skills. Study findings have implications for educators and lodging industry, alike.