Marketing Insights From a to Z: 80 Concepts Every Manager Needs to Know


“Advertising may be described as the science of arresting the hu-



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Philip Kotler - Marketing from A to Z

“Advertising may be described as the science of arresting the hu-
man intelligence long enough to get money from it.”
Ads primarily create product awareness, sometimes product
knowledge, less often product preference, and more rarely, product
purchase. That’s why advertising cannot do the job alone. Sales pro-
motion may be needed to trigger purchase. A salesperson might be
needed to elaborate on the benefits and close the sale.
What’s worse, many ads are not particularly creative. Most are
not memorable. Take auto ads. The typical one shows a new car rac-
ing 100 miles an hour around mountain bends. But we don’t have
mountains in Chicago. And 60 miles an hour is the speed limit. And
furthermore I can’t remember which car the ad featured. Conclu-
sion: Most ads are a waste of the companies’ money and my time.
Most ad agencies blame the lack of creativity on the client.

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