Management development institute of singapore in tashkent

 
Company Overview 
CookWell Kitchen Appliance products mainly include. Refrigerators, Microwave ovens, Food 
Processors and Coffee Making machines. The company designs and manufacturers these 
products, with all materials and components supplied by external vendors.
There appears to be little liaison and communication between the Design division and 
Manufacturing on new product design and ongoing product improvements. Also, high levels 
of defects from suppliers are found at goods inwards inspection. There exists an attitude in the 
company that Quality should inspected into Products and Services, and Operators simply carry 
out only assembly tasks assigned to them.
As a result, there are many customer complaints being raised, with possible loss of customers. 
Failure costs have increased significantly. Staff turnover is high because of lack of leadership, 
training opportunities, recognition of improvement ideas, and lack of clear guidelines and 
procedures
Further examination reveals inadequate assessment of suppliers, lack of instructional 
operational procedures, low competency levels of operators, new product designs rushed into 
the marketplace. There are no internal audits or management reviews of the Quality 
Management System (QMS) undertaken. The company is facing strong competition in the 
marketplace, its sales are reducing and its operating costs are increasing.