Makkarielts speaking Guesswork jan­ apr 2019 Release Date: 13 jan 2019

Part 3 - Follow Up Questions
1.
When 
do people usually complain? 
People usually complain when they have been inconvenienced or face a discomfort.
The other main reason for people complaining is when they have been duped or
cheated by someone. There are also many people who may complain without any valid
reason, as they may have a complaining attitude. 
2.
Can 
complaining help solve problems? 
Yes, there are many scenarios when complaining helps solve problems. For instance,
when a product/appliance/gadget stops working or malfunctions, complaining to the
customer support or service helps solve the problem. There are many situations when
people get duped or cheated and if they complain to the authorities, they are very likely
to get justice. 
3.
What other measures you should take to solve problems rather than complain 
Sometimes complaining is not the best solution to problems that we face. For instance,
the traffic problems in many cities are due to people themselves not following the traffic
rules. However, complaining about it doesn’t solve it, taking steps and initiatives at the
individual level can help resolve such issues. 
4.
What 
kind of people complaint 
People who are aware of their rights and entitlements complain when they do not
receive what they deserve or have been promised. However, there maybe some people
makkarIELTS Jan-Apr 2019 Speaking Topics 
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who complain without any valid/solid reason. Such people are usually unaware and do
not want to take responsibility for their actions. 
5.
Do 
you usually get angry? 
No, I do not usually get angry. However, there are situations which make me angry, like
when I see someone doing or saying something wrong and inappropriate. Sometimes
reading or watching the news about crimes, corruption, and terrorist attacks and
innocent people losing their lives makes me angry. 
6.
Do you think customers’ complaints will improve product or services?
Yes, definitely. Every company knows that the customer is the king nowadays. If
they get a complaint, they listen to it and try to improve. If they improve only then they
retain their customers. 
7.
Is it necessary for companies to set up customer service? 
Yes, it is necessary for companies to set up customer service. They have to listen to
their customers. Positive feedbacks, as well as negative feedbacks are important for
every company. 
8.
Are there any disadvantages to set up customer service? 
Yes, sometimes some rival company may misuse and put up negative things just to
spoil the name of the company.
9.
Would you buy things in the shops in which you have made complaints before? 
If my complaint has been listened to satisfactorily then I would go there again. This
means they care for their customers.
10.
What product or services do people in your country like to complain about? 
People complain about everything that doesn’t live up to their expectations. Supposing,
someone has paid a heavy amount for some product or service and they don’t get back
what they expected, they complain.