Logistics Sub-Sector Land Transportation

Participant Handbook 
80 
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Identify and note down if any truck that has been reported with any issues/ delays in the 
system and communicate to the supervisor for alternative arrangements.
•
Coordinate with the driver periodically to ensure adherence to transportation schedule and 
provide any support if required. 
•
Escalate to the executive or the transport coordinator in case of documentation problems, 
accidents, GPS failure, or any other emergency.
•
Remind drivers of route changes/special weather conditions if any.
•
Input the location of each consignment, reasons for delays if any and update the information 
in the system at regular intervals. 
Communication & Coordination 
Any change in the vehicle or pick up plan or schedule needs to be promptly communicated to the 
customer well in advance. Advance communication will ensure that customers do not get upset due 
to such changes which may be inevitable at times. By communicating in advance any changes, an 
associate can ensure to have a good working relationship with his customers.
Therefore, communication is the key! Similarly, the associate has to be in touch with or in close 
coordination with the specific vehicle driver to ensure the compliance with the schedule notified. 
 
End to End Visibility (Tracking/Tracing) 
Once the consignment is picked up as per the planned schedule, the details are carefully recorded in 
the ERP. This helps in sending advance shipment alerts to the consignee (Say the moment the vehicle 
is out of the gate after loading or when it reaches any distribution warehouse/hub) before touching
the final destination. These get programmed in advance to ensure the complete visibility of the 
consignment from origin to destination. Further tracking the consignment at predefined time intervals
Fig.5.1.1. Real Time Tracking 
enables all stakeholders like consignor, transporter, consignee to get the exact location of the vehicle 
on a real-time basis and to estimate when it would reach the final destination. Tracking & route tracing 
are vital so that the consignee & other stakeholders are not in the dark no sooner the vehicle crosses 
the loading premises; else it would only be "Management by Hope” as regards to when the vehicle 
would reach its destination based on the statistics of historical movements on the same route. 

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81 
Land Transportation 
Associate 
The availability of GPS devises on the vehicle has enabled end to end visibility and to check its 
compliance to schedule during its movement from the planned origin to destination.