Labor Category Descriptions

 

Telecommunications Network Help Desk 

 

•  Responds to user complaints to research complex problems associated with the 

organization's telecommunications networks (voice and/or data).  

•  Diagnoses problem source through discussions with users. Coordinates with 

internal company support and operations groups and/or with vendors to resolve 

problems.  

•  Follows up with users to ensure problem has been resolved. Develops supporting 

documentation of all activities.  

 

Telecommunications Programmer/Systems Analyst  

 

•  Develops telecommunications software solutions to address user needs.  

•  Interfaces with users to define needs.  

•  Designs, develops, and tests complex communications software interface 

programs.  

---

LCD Page 19 of 20