Knowledge Area Module (kam) I

List of Problem Definitions

Brainstorming is one the most preferred problem-solving techniques that many managers uses in meetings. During brainstorming employees come up with original and incredible solutions to the problem collectively. However, there might be situation in which employees have no valid solution to the manager’s question no matter how long they did brainstorming. Despite their willingness for the commitment to find solution they remain silenced and it eventually lead to the collective sense of disappointment. In order to prevent this unprogressive situations, the IDEO design firm introduced the leading-edge brainstorming framework that is based on the following three simple words, and they are: “How might we”. Even though, it might sound simple, the ideas generated by using this framework often leads to positive solutions to the given issue. (Berger, 2014).

Moreover, every part of this expression designed to serve a specific purpose that helps employees to come up with the correct ideas as fast as possible. Let’s examine these words in detail. The word “How” makes employees to think broadly. The word “might” on the other hand, implies that there are more than one correct solutions. The last word “we” point out the involvement of the whole team in a process. Big companies such as Google and Facebook use this technique in their meetings a lot because it leads to successful solution to the problem.

In the given scenario, there is a cursing facility with about 100 residents who live in there. And when they in need of help, there are also staff members who look after them. Lately, there has been an issue raised regarding some of the senior residents. The issue is that some of the senior residents enters into another resident’s room by mistake. Also, there has been cases when residents could not find their room easily. The obvious solution seems to be assigning the staff members to accompany lost residents back to their own rooms. However, that would make the staff overwork. Hence we the issue is described, it is time to implements “How might we..?” approach to resolve the problem. Here are the preliminary problem definitions: