Kenneth C. Laudon,Jane P. Laudon Management Information System 12th Edition pdf

Simple Object Access Protocol (SOAP)  

Set of rules that allows Web

services applications to pass data and instructions to one another.

six sigma  

A specific measure of quality, representing 3.4 defects per

million opportunities; used to designate a set of methodologies

and techniques for improving quality and reducing costs. 

smart card  

A credit-card-size plastic card that stores digital

information and that can be used for electronic payments in

place of cash.

smartphone  

Wireless phone with voice, text, and Internet

capabilities.

sniffer  

Type of eavesdropping program that monitors information

traveling over a network.