Kenneth C. Laudon,Jane P. Laudon Management Information System 12th Edition pdf

efficient customer response system  

System that directly links

consumer behavior back to distribution, production, and supply

chains.

electronic billing and payment presentation system  

Systems

used for paying routine monthly bills that allow users to view

their bills electronically and pay them through electronic funds

transfers from banks or credit card accounts.

electronic business (e-business)

The use of the Internet and digital

technology to execute all the business processes in the enterprise.

Includes e-commerce as well as processes for the internal

management of the firm and for coordination with suppliers and

other business partners.