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Managing Mistakes


As stated, mistakes are deficient solutions or decisions, often caused by failed situational diagnosis or poor-quality learned solutions.

If crewmembers find themselves in a knowledge-based problem-solving situation, their chances of success depend on their basic knowledge of the key phenomena, and the use of skills promoted through crew resource management (Crew Resource Management) training, such as the ability to stay calm, communicate and cooperate. Because mistakes at the knowledge-based level are difficult to recover, instead of trying to develop related error management strategies the principle in aviation is simply to prevent crews from getting into such situations. The whole aviation system has been built accordingly.

Scientific data suggest that the probability of correctly recovering from a skill-based slip is double compared with a rule-based mistake and three times higher than for a knowledge-based mistake. The remainder of this chapter concentrates on rule-based mistakes.

The usable mistake-mitigation strategies are reduction, detection and recovery. Success in these will be mainly determined by three elements: knowledge, attention factors and strategic factors:



  1. Knowledge is reflected both in how well situations are diagnosed and the quality of the chosen solutions. Adequate knowledge relies on training, experience and availability of updated situational information, such as weather and runway conditions.


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