International standard iso 9000



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ISO 9000:2005(E)
© ISO 2005 – All rights reserved
iii
Contents
 
Page
1
Scope .................................................................................................................................................... 1
2
Fundamentals of quality management systems ............................................................................... 1
2.1
Rationale for quality management systems ..................................................................................... 1
2.2
Requirements for quality management systems and requirements for products ........................ 1
2.3
Quality management systems approach ........................................................................................... 2
2.4
The process approach ........................................................................................................................ 2
2.5
Quality policy and quality objectives ................................................................................................ 2
2.6
Role of top management within the quality management system ................................................. 3
2.7
Documentation .................................................................................................................................... 4
2.8
Evaluating quality management systems ......................................................................................... 4
2.9
Continual improvement ...................................................................................................................... 5
2.10
Role of statistical techniques ........................................................................................................... 6

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