Complete the flowchart with steps a-f in the correct order
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3 Complete the flowchart with steps a-f in the correct order.
admin staff print out work instructions
admin staff send invoice asking for payment
client signs paperwork
technician finds client and installs system
technician picks up instructions
technician takes paperwork back to office
ANSWERS: 1-b, 2-a, 3-e, 4-d, 5-c, 6-f
E ntertainment system installation workflow
4 Work in pairs. How do you think the workflow in 3 will change if the technician has a mobile device? Draw a new flowchart and complete the stages.
8. E-mail. Do the exercises.
Vocabulary
2 Match these words to A-J in the screenshots of email clients below.
1 subject line –I
6 forward - G
2 recipient’s address- C
7 blind copy address- D
3 email signature-F
8 reply button –J
4 attachment button –B
9 copy address –E
5 spell checker-A
10 delete - H
3 Note down the steps in sending an email. Then compare your notes with a partner’s. Are they the same?
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