Skill upgrading
Lack of ICT skills and business skills are widespread impediments to effective uptake once
adoption decisions are made. Governments have major roles in providing basic ICT skills in compulsory
schooling, and an important role in conjunction with education institutions, business, and individuals in
providing the framework to encourage ICT skill formation at higher levels, in vocational training and in
ongoing lifelong learning.
Intangible investments and assets
Firms increasingly rely on intangible investments and assets (skills, organisation, software,
networks) for competitiveness and growth. However common frameworks to identify, measure and report
intangible investments and assets still need to be developed and be widely accepted. There is a significant
role for governments in conjunction with business associations and accounting bodies to encourage
business to develop and use systems which recognise and report intangibles in ways that can be reliably
used by investors, valued by capital markets and guide better management practices.
Information
Small firms may lack objective information regarding the benefits and costs of adoption of ICT.
The private sector (e.g. business associations) and government have a role, and can provide information
about service available and when necessary improve coordination of government information on the
benefits of adoption and use of ICT, for example case studies and good-practice demonstrations to tackle
market failures in information supply.
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See in particular the following OECD guidelines and recommendations: OECD (2004), Recommendation
of the Council on Broadband Development; OECD (2002), Guidelines for Protecting Consumers from
Fraudulent and Deceptive Commercial Practices Across Borders; OECD (2002), Guidelines for the
Security of Information Systems and Networks: Towards a Culture of Security; OECD (1999), Guidelines
for Consumer Protection in the Context of Electronic Commerce; OECD (1998), Ministerial Declarations
on the Protection of Privacy in Global Networks, on Consumer Protection in the Context of Electronic
Commerce and on Authentication for Electronic Commerce adopted in Ottawa in 1998 [C(98)177,
Annexes 1 to 3]; OECD (1998), OECD Cryptography Policy Guidelines and the Report on Background
and Issues of Cryptography Policy; OECD (1980), OECD Guidelines on the Protection of Privacy and
Trans-border Flows of Personal Data.
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