Ict, e-business and Small and Medium Enterprises

Trust infrastructure 

Get the regulatory infrastructure right for trust, security, privacy and consumer protection. 

Essential are a culture of security to enhance trust in the use of ICT, effective enforcement of privacy and 

consumer protection, and combating cyber-crime and spam. Strengthened cross-border co-operation 

between all stakeholders is necessary to reach these goals. Of particular relevance for small firms are low-

cost on-line dispute resolution mechanisms among firms and between firms and consumers.

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Digital products and information services  

These are an increasingly significant part of economic activity and they offer important 

opportunities to small firms. Government and the private sector have key roles in facilitating content 

availability across all platforms and encouraging local development of new content, including content from 

public sources.