Egm report e-Government and New Technologies: Towards Better Citizen

 

   

 

 

 

 

 

 

 

 

 

 

 

 

In session one, Dr. Kurbalija who is the founding director of the Diplo Foundation 

headquartered in Switzerland, focused on capacity-building and Internet governance as it 

pertains to public management and policy. He pointed out that the term “Governance” has 

many different translations and went on to question how Web 2.0 can help facilitate global 

governance. Dr. Kurbalija however, provided the rationale where under the right conditions 

Web 2.0 can most certainly help promote and facilitate greater global governance. This 

however, cannot occur naturally without the recognition for public management capacity 

building, training, and professional development programmes.  

Dr. Jayakumar’s presentation examined and focused on the issues that confront the 

necessary transformation of government agencies as well as the need for building capacity 

that is required for the successful implementation of e-governance projects. Some of the 

possible ways in which public administration can foster and engineer systemic changes to 

facilitate reforms in the context of implementing e-governance initiatives were also discussed. 

Technology developments have propelled collaboration, facilitated partnership 

arrangements and paved the way for new business models to be leveraged for the 

implementation of e-governance initiatives. While it has become possible to harness 

information and communication technologies for transforming organizations and re-

engineering citizen services in ways that promote the involvement of stakeholders and 

enhance quality of services that can be made available to the citizens, the required 

institutional capacities, organizational change, policies and practices have not kept pace with 

the requirements.