Acca paper F1 fia diploma in Accounting and Business Accountant in Business (AB/fab) exam kit

Which approach to conflict management would be the most appropriate for H to adopt? 
A Resolution 
B Suppression 
C Denial 
D Reduction 
(2 marks) 
318 
N is concerned that a member of her staff is not performing effectively at work. 
 
Which of the following could be a consequence of the staff member’s ineffectiveness? 
A 
Loss of reputation and customers 
B 
Reduced need for employee training 
C 
Increased staff motivation 
D 
A rise in productivity 
(2 marks) 
COMMUNICATING IN BUSINESS 
319 
Consider the following statements: 
(1) 
Grapevine communication network is often used by managers to pass on orders and 
instruction to staff.
(2) 
When communicating with others, the majority of information passed on to the 
other person is transmitted through words rather than other means such as body 
language or tone of voice. 
Which of these statements is/are correct? 
A (1) 
only 
B (2) 
only 
C Both 
D Neither 
(2 marks)
320 
X is trying to communicate with all the staff within his department. He has placed the 
information on the business intranet, but after a week very few staff members have seen 
the information. X has been told by several of his colleagues that they ‘never really look on 
the intranet’ and so they had failed to see X’s message. 
Which aspect of the communication process has caused this problem? 
A 
X has chosen the wrong channel 
B 
X has encoded the message poorly 
C 
X’s communication has suffered from too much noise 
D 
X’s communication has not been accurately decoded 
(2 marks)
Download Free Acca,ca study materials from WWW.ACCOUNTANCYWALLS.COM

---

PRA CTICE OBJE CTIVE TEST QUESTIONS :