Acca paper F1 fia diploma in Accounting and Business Accountant in Business (AB/fab) exam kit

 (2 
marks)
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P AP E R F 1 ( F A B ) :
AC COU N TAN T IN B US INES S
 
14
KA P LA N P UBL I SH IN G 
59 
A is a large company whose shares are owned by a large number of individual investors, 
who do not wish to engage with company’s decision making despite having full rights to 
do so. When using Mendelow’s matrix this stakeholder group would be classed as: 
A minimal 
effort 
B keep 
informed 
C keep 
satisfied 
D key 
players 
(2 marks)
60 
A company is using a communication strategy aimed at explaining the rationale behind its 
actions to its stakeholders. Using Mendelow’s matrix, these stakeholders would be 
categorised as ‘minimal effort’. 
Is this statement TRUE or FALSE? 
A True 
B False
 (1 
mark) 
61 
The interests of customers and shareholders can often appear to conflict – for example in 
the quality of goods and services. 
Is this statement TRUE or FALSE? 
A True 
B False 
(1 mark) 
62 
According to Mendelow, which of the following is an appropriate approach to take 
towards stakeholders who have low levels of power and low levels of interest? 
A minimal 
effort 
B keep 
informed 
C keep 
satisfied 
D key 
players 
(2 marks)
EXTERNAL ANALYSIS – POLITICAL AND LEGAL FACTORS 
63 
Which of the following would a transport company monitor under the Political heading as 
part of a PEST analysis? 
A 
Tracking systems to monitor driver hours/anti-theft devices/developments in tyre 
technology 
B 
State of the economy/oil price movements/a rise in interest rates 
C 
Fuel tax/congestion charges in cities/plans to build new roads 
D 
Predicted car numbers and usage/public concerns over safety 
(2 marks) 
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PRA CTICE OBJE CTIVE TEST QUESTIONS :