How to Master the ielts

Section 
1
FEMALE GUIDE: Hello. Walking Tours.
STUDENT: 
Hi. Is that Oxford guided walks?
FEMALE GUIDE: Yes, it is. Would you like to book a tour around Oxford?
STUDENT: 
Well, I have already booked a tour but I need to cancel it. Two of 
my friends can no longer make it on Friday so we have decided 
not to go ahead. I’d like a refund if possible.
FEMALE GUIDE: Oh I see. And which tour had you booked for please?
STUDENT: 
[Q81]
It was the Harry Potter Tour.
FEMALE GUIDE: OK. Do you have the booking reference number? It’s on the ticket.
STUDENT: 
I haven’t got it with me.
FEMALE GUIDE: Well, when did you book the tour for? Do you remember?
STUDENT: 
[Q82]
It was for Friday the 15th of June at 2 o’clock.
FEMALE GUIDE: OK. Let me check your name so I can find you on the system.
You are?
STUDENT: 
It’s Dave Chew.
FEMALE GUIDE: That’s C H double O is it?
STUDENT: 
[Q83]
It’s C H E W.
FEMALE GUIDE: Right, I’ll just get the details on the screen….
STUDENT: 
I live in Plumstead, London.
FEMALE GUIDE: And did you pay by credit card or debit card?
STUDENT: 
[Q84]
I paid by debit card for myself and four other people.
FEMALE GUIDE: Now there is a cancellation fee of 20% of the entire booking.
STUDENT: 
I didn’t know there was a cancellation fee.
FEMALE GUIDE: 
[Q85]
Yes, I’m afraid so. You paid £50, so the fee works out at 
£10. That means I can refund £40 back to your card. Do you want 
me to go ahead with this?
STUDENT: 
If I change to another day will you still charge the fee?
FEMALE GUIDE: If you wish to postpone you can do so for a flat fee of £5.

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HOW TO MASTER THE IELTS
142
STUDENT: 
Well that sounds better. I’ll get back to you with the new booking 
details once I’ve spoken to my friends.
– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 
FEMALE GUIDE: So what date would you like to book the new tour?
STUDENT: 
Well, Friday week would be ideal.
FEMALE GUIDE: And is this for the Harry Potter Tour again?
STUDENT: 
We’d like to try a different tour. The Inspector Morse Tour, please.
FEMALE GUIDE: Ah. Now we only run that tour on a Saturday. Will that be all right 
for you?
STUDENT: 
Yes, that’s better actually. Oh, and how long does the tour last 
please?
FEMALE GUIDE: It’s about a couple of hours like the other tours. We depart at
a quarter to two sharp and I recommend that you aim to arrive
by half past one.
STUDENT: 
Right, that’s fine. I can go ahead and book.
FEMALE GUIDE: So that’s five adults for the Inspector Morse Tour starting
[Q86]
at a quarter to two on Saturday the 23rd of June. Is that 
right?
STUDENT: 
It’s only four adults now.
FEMALE GUIDE: Ah, I see. I’ll need to recalculate it. The Morse Tour is £13 each, 
whereas the Potter Tour was £10. So it works out at £52, plus £5 
for the change of date, making a total of £57. And you have
[Q87]
already paid £50, so I will need to charge you an extra £7. 
Is that OK for you?
STUDENT: 
That’s great.
FEMALE GUIDE: And what is your debit card number again, please? That’s the 16 
digit number on the front of your card.
STUDENT: 
[Q88]
Yes, I have it. It’s 5471 4710 2382 3900.
FEMALE GUIDE: Now if you have a pen and paper handy I’ll give you the new 
booking reference number.
STUDENT: 
OK, I’m ready.
FEMALE GUIDE: 
[Q89]
Right, it’s M236YC, and I’ll post out your new tickets today.
STUDENT: 
And tell me again, where do we set out from?

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AUDIO­SCRIPTS FOR THE LISTENING TESTS 
143
FEMALE GUIDE: We meet up in Broad Street, in the centre of Oxford, in the pedes­
trianized zone adjacent to Balliol College.
STUDENT: 
Is that near to Oxford Railway Station?
FEMALE GUIDE: It’s about 1 kilometre from the station. No more than 15 minutes’ 
walk.
STUDENT: 
Will you be our guide?
FEMALE GUIDE: 
[Q90]
Yes. I’m Jane and I’ll be your guide for the afternoon. 
I’ll be wearing a wide­brimmed hat with a red bow so you can 
recognize me.
STUDENT: 
Oh, that’s helpful. See you on Saturday afternoon.
FEMALE GUIDE: Look forward to meeting you. Bye for now.

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HOW TO MASTER THE IELTS
144
Section 
2
Good morning. Can I have your attention please? I’d like to run through the pro­
gramme of events for the Northern Ireland field trip. I’ll explain the travel arrange­
ments in more detail shortly. Can I point out that the trip is not compulsory so you 
may opt out if you wish. However, we recommend that you go on the field trip because 
it will increase your knowledge of the
[Q91]
subject. Last year, over seventy­five per cent of students on the trip achieved 
a top grade in their assignments.
OK, I’ll explain the travel arrangements and the costs once again. You’ll 
receive detailed handouts later today, but make your own notes if you wish 
to. We leave here on Saturday the 10th of September and arrive back the 
following Saturday, on the 16th. The fee for the field trip is £349; this covers 
[Q92]
the cost of the entire eight days, including 6 nights’ half­board accommoda­
tion. You will be responsible for paying for your own lunchtime meals. Your 
seat on the minibus and the ferry is covered by the deposit of £50, so this 
leaves an outstanding balance of £299, to be paid by the end of the month. 
We’ll be travelling on the Holyhead to Dublin Ferry which departs Holyhead 
at twenty to three in the morning. Yes! It really is that late, or
[Q93]
should I say early; and it arrives in Dublin port at about six in the morning, 
so you’ll have to grab some sleep on the minibus and on the ferry. The trip 
by road from here to the ferry terminal will take at least two hours, and
we need to arrive 30 minutes before the ferry sets sail. So I’d like to leave
well before midnight. Please be here no later than half­past eleven. Is that 
[Q94] 
clear? We’ll make a brief stop midway for refreshments and to use the 
toilets.
We can’t plan for the weather. However, we will know in advance if the ferry 
has been cancelled due to adverse weather conditions. If the sea gets too 
rough we might experience a delay or have to transfer to a later sailing.
I suggest that people who experience motion sickness see their pharmacist 
and medicate themselves accordingly before boarding the ferry. Please note 
that passengers cannot return to their vehicles to retrieve items once the
[Q95]
ferry sets sail so take essential personal belongings with you.
We won’t be stopping in Dublin, so no tour of the Guinness brewery on this 
trip. Instead we’ll be heading for our accommodation in the village of

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AUDIO­SCRIPTS FOR THE LISTENING TESTS