Handbook on Restorative justice programmes

5.1.9 Facilitators
It is almost impossible to overemphasize the importance of the role of the
mediator or facilitator in ensuring the success of restorative justice
interventions. The basic skills required of facilitators include: 
chapter 5
The dynamics of restorative justice interventions
53 
Faget, 2000, p. 43.

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앫 An ability to create an environment in which the parties may have
free and safe interactions;
앫 Communication skills (including special language skills, when mem-
bers of minority groups speaking a different language are often
involved);
앫 Active listening skills;
앫 Ability to manage and help people deal with emotional intensity;
앫 Ability to help parties say and hear difficult things;
앫 Ability to balance the interests/power of participants;
앫 Ability to express support and empathy.