Handbook on Restorative justice programmes

Programme monitoring and evaluation

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the role that facilitators play in the success of restorative practices, includ-
ing the impact of training, the facilitator’s particular personality and
“style”, and their experience in producing a positive outcome. The expe-
rience of the process by crime victims and offenders may be as much a
function of the legislative and policy context within which the interaction
occurred and of the skills of the facilitator, as of the particular restorative
approach itself. 
There are a variety of possible measures of programme outcomes, includ-
ing more qualitative indicators such as the levels of satisfaction of victims,
of offenders and of third parties, including community residents and more
quantitative measures such as levels and severity of re-offending and the
levels of fear of crime in the community. Furthermore, to meet the stan-
dards of evaluation, it would be important to compare the experiences
and attitudes of a group of offenders and victims that participated in a
restorative process with a matched group of offenders and victims who
were subjected to the standard criminal justice response.